Policies, Disclaimers, & Disclosures

This page contains the following policies, disclosures, and disclaimers:

1. Cancellation Policy

2. Informed Consent

3. Block & Course Terms & Conditions

4. Privacy policy / GDPR

5. Advertising disclaimer

2. Informed Consent

By participating in any fitness class, exercise program, 1:1 session, sports massage, or other physical activity you are acknowledging that you understand and agree to the following.

I understand that an examination by a physician should be obtained prior to commencing a fitness, nutrition, exercise program or any combination of these activities. If I have chosen not to obtain a physician’s consent prior to beginning any program, class, 1:1, or course, I hereby expressly acknowledge that I am doing so solely at my own risk.

I understand that any exercise program, whether or not requiring the use of exercise equipment, is a potentially hazardous activity and involves a risk of injury, including musculoskeletal injury, abnormal changes in blood pressure, fainting, and a remote risk of heart attack, stroke, other serious disability or death. I am voluntarily participating in these activities with full knowledge, understanding and appreciation of the dangers involved. I hereby agree to expressly assume and accept any and all risks of injury, regardless of severity, or death.

I agree to Cove Mind & Body and its employees, agents, contractors, and associates to train and instruct me. I release the above of all claims, demands, damages, rights of action or causes of action, present or future, arising out of or connected with my participation in any program offered. This release includes any injuries resulting from any instruction given, including remote supervision. I understand that Cove Mind & Body and its associates will not be responsible for any costs associated with any injury I may sustain.

It is my express intent that this Agreement binds the members of my family (including, but not limited to, any spouse and children), so that it will be deemed as a full release, waiver, discharge and covenant not to sue by my relatives and my estate. 

3. Course and Block Terms & Conditions

A course or block is a series of related sessions or classes.

By purchasing a course or block, you are agreeing to the below Terms & Conditions.

Purchasing a block

You must be aged 18+ to purchase a course or block unless otherwise stated in the course or block description. Young people aged 16-18 may be able to attend courses or blocks when accompanied by a responsible adult. Please contact hello@covecornwall.co.uk to enquire.

Blocks and courses must be purchased via our website to ensure enrollment and paid for by credit or debit card using Stripe or Paypal. The full amount of the course is due upon booking.

You only need to book once, onto the first class of your block. You will be added to each related session in the block automatically.

Using your block

After purchasing a course or block, you will be added to each relevant session. Please attend as many sessions as you are able. Unfortunately, you will not be entitled to any refund for classes missed due to sickness, holiday, or other absence. No classes, time or monetary value will be carried over into future courses or blocks.

You may be able to temporarily switch into a different class that week subject to availability. Please contact via email to arrange.

Course and block fees are non-transferable. Your block is for personal use only and cannot be transferred or shared with anyone else.

Cancelling or deferring a course or block

You may defer your enrollment to the next instance of the same course or block subject to availability without penalty or additional fee.

If you would like to cancel your course or block before the date of the first session please contact us to arrange a refund. Cancellations made more than 14 days prior to the first session will receieve a full refund. Cancellations made less than 14 days before the first session will incur a £10.00 admin fee.

If you would like to cancel your course or block after the date of the first session please contact us to discuss. Partial refunds may be offered in extenuating circumstances at the discretion of Cove Mind & Body to reflect the amount of time and work that has already gone into preparing and delivering the course or block.

Cove Mind & Body reserves the right to cancel, update, and make changes to the terms, courses, and/or blocks at any time.

Studio Closures & Cancelled Classes

Courses and blocks are planned to exclude dates of planned studio closure (e.g. instructor holiday or planned studio maintenance). Please make a note of your course or block dates when you book.

For unforeseen studio closures (e.g. instructor sickness or unforeseen circumstances) Cove Mind & Body will contact you by email with as much notice as we are able to provide. Your instructor will arrange to add a new date to ‘catch up’ the cancelled session or offer information regarding partial refunds, credits for the next block or other solutions, depending on how your block or course is affected by the closure.

4. Privacy Policy / GDPR

About this Privacy Policy

Your privacy and data protection are important to us at Cove Mind & Body.

Please read this privacy policy carefully to fully understand how we handle your information. If you do not agree to this policy, please do not use this website or our services.

This Privacy Policy applies to information that we collect about you when you access our website located at http://www.wildings.studio to utilise the services we provide via our website. It also applies to the information we collect about you when you access our services e.g. through booking classes.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

The Information we collect

We collect information that you provide to us :

• Your contact details when you provide them in relation to an enquiry.
• Information that you provide when you communicate with us about an enquiry.
• Information that we collect through our services and that which you provide when using our services g. information about your health and exercise history. We use this information to ensure that our services are safe and appropriate for you to use.

and we may collect information automatically:

• Log information that web browsers, servers, and mobile devices make available (e.g. browser type, IP address, unique device identifiers, language preference, referring site, date and time of access, operating system, and mobile network).
• Usage information that tells us what happesn when you use this website (e.g. which pages are viewed), and the device you use to access the website (e.g. whether it is a tablet, computer, or phone). We use this information to provide our services to you, and understand how people use our website, so that we can improve it.
• Geolocation information that tells us the approximate location of your device from your IP address.
• Public social media posts that specifically mention us via our handles.
• Via cookies. Cookies are small pieces of text sent to your browser when you visit a website. We use cookies on this website for performance and analytics information, and for signing into third party services from our website (e.g. gymcatch). You can set your browser to not accept cookies, but this may limit your ability to use our website.

What we use your information for

We use the information mentioned above for these purposes:

• To provide our services, for example responding to enquiries and providing safe and appropriate exercise classes.
• To ensure your safety e.g. using attendance lists for fire safety in the building.
• To develop and improve our services
• To observe and understand trends in how users interact with this website and our services, which helps us to improve our offering
• To communicate with you for example to share our news, gather feedback, and take class bookings.

When and how we share personal data

We do not sell private personal information. We may share information about you in the limited circumstances below and with appropriate safeguards in place to protect your privacy:

• Subsidiaries, Employees and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf. E.g. independent instructors who offer classes at Cove Mind & Body. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
• Third Party Vendors: We may share information about you with third party vendors who need to know information about you to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our services to you (e.g. our booking software), those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them
• Legal Requests: We may disclose information about you in response to a court order, or other governmental request, including to meet national security or law enforcement requirements
• To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Cove Mind & Body, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay
• Business transfers. In connection with any merger, sale of company assets, or acquisition of all or a portion of our project by another company, or in the unlikely event that Cove Mind & Body closes, user information may be transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy
• With Your Consent or at your direction for example, we may share your information with third parties with which you authorise us to do so.
• Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services or anonymised feedback comments.

How and where we store and process personal data

We store and process your personal data securely using up to date technology. We may store some data using pen and paper (e.g. attendance lists), which are kept securely. We retain your data for the duration of your engagement with our services. We keep your information for up to seven years to comply with industry standards and in case you wish to engage with our services in the future.

Other Things You Should Know

Your Rights

Under the GDPR, we respect your right to access and control your personal data. To exercise your rights, please contact us.

Data processors

We rely on the following third-party services to help us run our services smoothly:

• WordPress to host our website
• MailChimp and Titan to send email communications
• Gymcatch to schedule and administrate classes
• Stripe to process payments
• Typeform to process participation questionnaires (PAR-Q forms)

Children’s Privacy

• Our website and the services are not intended for children under the age of 16. No one under 16 may provide any personal information on the website or through the services. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Linking to other websites / third party content

Any links to external sites or resources does not constitute endorsement. We do not take responsibility for the content or information on any linked website.

Contact and complaints

If you have any queries about this privacy notice or how we process your personal data, or if you wish to exercise any of your rights under applicable law, you may contact us by email: hello@covecornwall.co.uk

Generally, you will not have to pay a fee to access your personal data or to exercise any of your rights, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

You can contact the ICO on 0303 123 1113 or http://www.ico.org.uk/concerns

Document last updated: February 2024

5. Advertising Disclosure